Outstanding customer service

[wjkunert]

I have bought several kits from sealmodel.com in Hong Kong and have always received good customer service. I recently purchased Tamiya's 1/48
F 14A. I somehow threw away the clear sprue with the canopy, etc on it. I really didn't remember having seen it but I know it was included because sealmodel digitally scans the contents of shipped kits. They offered to send me a free replacement if I purchased a cheap kit they could box it in. I ordered a 1/48 Tamiya F 15C. It arrived today and the clear F 14 sprue was in the box. I had previously tried Tamiya USA and they said spare parts for this kit wouldn't be available for probably 6 months. I would consider that to be excellent customer service. I paid $66 for the F 14 which is at least $9 less than anybody else I've seen. If you haven't considered dealing with them before, you might check their web site.

[Tojo72]

Good to know,I considered ordering from them as you mentioned they have good prices,but I never did pull the trigger.

[Stikpusher]

That is excellent customer service!! It's always good to see stories like this. I am really surprised to hear Tamiya not being able to handle it.

[wjkunert]

Tamiya USA said that it takes quite a while to get spare parts, especially on a kit that is selling really well. They say the 1/48 F 14 is selling really well. I think that sealmodel may have robbed a new kit for my part. I find it interesting that they scan all kits before shipping to assure that all the parts are in the box. They checked mine after I got in touch with them and assured me the kit was complete when sent.

[tempestjohnny]

I have ordered from them. Prices are unbelievable. Even paint. I really like the Gunze aqueous paints. $1.60 a bottle. The only complaint is he is out of stock a lot on the popular colors