Roden - my experience with their customer support...
Posted: Sat Feb 10, 2018 3:09 am
Gents,
I was happy to see Roden issue a 1/32 scale O-2A Skymaster and ordered one, despite some negative posts on other sites. Well, the kit is here and sparkles short-run quality. The surface of parts is on the more rough side than other kits, but ok for me.
What made me feel sich was that both fuselage parts are warped in more than one directions the same time. I don´t worry warped parts, but these cried for replacement. So, I contacted Roden on this and asked for new, unwarped fuselage halves.
I was promised to get a new pair to be send out, after repeatedly having been asked what parts I would need... Then, one day, a large white paper envelope arrived here. I wondered what this could be, for I didn´t order any decals or booklets. Upon opening, I found a card packing for women tights, with a plastic sprue looking out on one end. The sprue proved to be the "A" sprue of the O-2A kit with the fuselage halves I ordered!
Only, those didn´t survive this very special way of packaging without damage and warpage to no surprise. So I did send another, less polite reply to Roden on this. So far, no reply...
Sorry, but I simply had to rant on this.
I was happy to see Roden issue a 1/32 scale O-2A Skymaster and ordered one, despite some negative posts on other sites. Well, the kit is here and sparkles short-run quality. The surface of parts is on the more rough side than other kits, but ok for me.
What made me feel sich was that both fuselage parts are warped in more than one directions the same time. I don´t worry warped parts, but these cried for replacement. So, I contacted Roden on this and asked for new, unwarped fuselage halves.
I was promised to get a new pair to be send out, after repeatedly having been asked what parts I would need... Then, one day, a large white paper envelope arrived here. I wondered what this could be, for I didn´t order any decals or booklets. Upon opening, I found a card packing for women tights, with a plastic sprue looking out on one end. The sprue proved to be the "A" sprue of the O-2A kit with the fuselage halves I ordered!
Only, those didn´t survive this very special way of packaging without damage and warpage to no surprise. So I did send another, less polite reply to Roden on this. So far, no reply...
Sorry, but I simply had to rant on this.